Understand demand
Review channels, recurring topics and service processes.
Governments and municipalities · Public management
Public management starts with listening.
Connect citizen needs with the work of public teams.
Let's talk about your organizationThe starting point
A request may pass through several departments before it receives a response. Understanding that path helps identify improvements that respect each government’s responsibilities and circumstances.
Connect departments
Identify handovers, information needs and points where delays build up.
Test and review
Define a type of inquiry and assess its full journey with the people who handle it.
Implementation in context
Connect citizen inquiries with internal work
A complaint or request may move between channels and across several departments before receiving a response. Before proposing automation, we learn how the people receiving, classifying and resolving these inquiries work: what information they receive, what is missing and how responsibilities are transferred.
With the team, we define a process and agree on which information can be consulted, which steps can be assisted and where a person must intervene. Implementation is tested within a limited scope and agreed review criteria. When the need is to understand signals from the territory, we also assess where Soy Gobierno fits in that context.
Before taking the first step
Questions worth discussing.
How does consulting relate to Soy Gobierno?
Consulting starts with the processes of each public body. Soy Gobierno is a product in the portfolio for organizing signals and territorial information; its suitability depends on the need, sources and capabilities agreed upon.
Does the project require automating every procedure?
No. It can begin with a specific inquiry or process. Defining the scope makes it possible to check information, responsibilities and results before considering other processes.
Who sets priorities and authorizes a response?
The public body retains those responsibilities. We agree with its teams on which parts of the process may be assisted and when they need to review, complete or authorize the result.
The next step is a conversation
Which inquiry or procedure could follow a clearer path?
You don't need to arrive with a solution.
We can start with a good question.
Based in Buenos Aires, Argentina.
Working with organizations across Latin America.
Working with organizations across Latin America.